UCaaS Admin Portal
Using the Customer Administration Portal to manage your users, features, and call flow
- WAV Audio Guide
- Unified Messaging in the Customer Admin Portal
- UCaaS SIP Trunking Setup
- Distinctive Rings for Alternate Numbers
- Announcement Repository
- Set Up Voicemail
- Customer Administration Portal Demo and Overview
- Setting up your PBX for the first time
- Download Configuration Set-up
- MS Teams Customer Process Guide
- Voice Portal Password Rules
- Time Zone Bulk Update
- User-level Features in Unified Communications
- Storage Widget
- Removing a Credit Card from Your Account
- Reset Voice Portal Passcode in the Customer Administration Portal
- Viewing Invoices in the Customer Administration Portal
- Shared Line Appearance and Busy Lamp Fields in the Customer Administration Portal
- Hoteling in the Customer Administration Portal
- Use Text to Speech for Announcements
Portal Functions
- Unassigned Devices in CAP
- Key System Emulation in the Customer Admin Portal
- Music on Hold Files
- Adding a Credit Card to Your Account
- Hosted Seat Packages
- Customizing Seat Extensions in the Customer Administration Portal
- Account-level Features in Unified Communications
- Pulling Call Detail Records in the Customer Administration Portal
- Swapping Devices in the Customer Administration Portal
- Configuring Microsoft Teams in the Customer Administration Portal
- Unified Communications in the Customer Admin Portal
- Using Secure Voice
- Standalone Voicemail Guide
- Push to Talk
- Set up Two-Factor authentication in the Customer Admin Portal
User Management
- Customer Administration Portal User Activation
- Reset User Password in Customer Administration Portal
- Bulk Import Users in the Customer Administration Portal
- Releasing an Employee in the Customer Admin Portal
- Add User to Customer Administration Portal PBX
- Syncing your Login Credentials with the Customer Administration Portal
- Removing a User in the Customer Administration Portal
- Resend User Welcome Mail in the Customer Administration Portal
- View Invoice and Assign Billing Contact
- Reassign User in the Customer Administration Portal
Call Flow
- Call Flow Schedules
- Hunt Group Setup in the Customer Admin Portal
- Auto Attendant Setup in the Customer Admin Portal
- Virtual Number Setup
- Audio Conference Bridge
- Call Forwarding in the Portal
- Convert Hunt Group to Call Center Queue
- One-Touch Park (Optional Build)
- Update Calling Line ID
- Call Park / Call Retrieve
- Call-in prompt recording for Auto Attendants
- Business Continuity in the Customer Admin Portal
- Call Forwarding in the Customer Admin Portal