Contact Pro
Cloud
- Limitations in HTML support of reply templates for emails from 25Q3 and FP21
- Changing how long a conversation is offered in Communication Panel
- Removing pending callback requests
- Embedded Communication Panel in SAP Service Cloud (C4C)
- Instructions on integrating Communication Panel with your web application
- Setting an agent automatically as Not Ready
- Call related IDs swapped in the event driven integration (EDI) framework
- UI component loading issue in Communication Panel
- What's new in Sinch Contact Pro (cloud) for Q1 2026?
- What's new in Sinch Contact Pro (cloud) for Q2 2026?
- What’s new in Sinch Contact Pro (cloud) — Q4 2025
- What's new in Sinch Contact Pro (cloud) for Q3 2026?
- What's new in Sinch Contact Pro (cloud) for Q4 2026?
- Using Communication Panel in multiple browser windows
On-premise
- Sunsetting On-Premise Communication Desktop (CDT)
- Reporting Database Server installation failing in version FP17
- Microsoft Reporting Services (SSRS) and WicomTranslator.dll
- Operative Database Server installation failing in version FP18
- Conversion tool for upgrading from FP15 to FP16 or newer
- Moving queuing conversations from one queue to another
- Microsoft Reporting Services (SSRS) 2022
- FP18 Hotfixes
- Changing how long a conversation is offered in Communication Panel
- Removing pending callback requests
- Embedded Communication Panel in SAP Service Cloud (C4C)
- FP19 Hotfixes
- Issue using CDT and Online Monitoring with HTTPS
- Copying data from History database to DSArea database
- SMS Server and social conversations
- End of Internet Explorer Support on June 15, 2022
- Special characters not showing in BO reports
- Recollecting reporting data
- Unable to launch SC using HTTPS from the remote admin page
- Setting an agent automatically as Not Ready
- FP17 Hotfixes
- Audio channel remains active in FP19 Communication Panel
- What’s new in Sinch Contact Pro (on-premise) — FP21 (7.0.21.0)
- Connectivity issues in on-premise Contact Pro environments
- UI component loading issue in Communication Panel
- Important: Microsoft update KB5094126 affecting CDT
- FP20 hotfixes
- FP21 hotfixes
- Using Communication Panel in multiple browser windows
- Now available: Sinch Contact Pro on-premise 2026 (7.0.26.0)
- Limitations in HTML support of reply templates for emails from 25Q3 and FP21