End of Internet Explorer Support on June 15, 2022

Microsoft has announced that the Internet Explorer browser will be retired (https://blogs.windows.com/windowsexperience/2021/05/19/the-future-of-internet-explorer-on-windows-10...). Therefore, we would like to remind you that Communication Desktop (CDT) and Online Monitoring are legacy user interfaces running on Microsoft Internet Explorer/Microsoft Edge in the IE mode, and we recommend to start using Communication Panel and Supervisor Dashboard which are running on modern browsers. However, Sinch has no plans to end supporting CDT and Online Monitoring, and customers will be informed beforehand if the situation changes. Note that:

• Microsoft has announced Internet Explorer End of Life at June 15, 2022.
• Support for IE mode on Microsoft Edge is promised at least until the end of 2029 (https://docs.microsoft.com/en-us/lifecycle/faq/internet-explorer-microsoft-edge).
• For announcements from Sinch Contact Pro, check this Community page.

From FP16 onwards, you can use CDT and Online Monitoring with Edge in the IE mode. Older versions do not have official support for the IE mode, and Sinch is not responsible for fixing found issues related to using CDT or Online Monitoring with Edge in the IE mode in older releases.

Also note that if you uninstall Internet Explorer from workstations, Edge IE mode will stop working. For information about configuring Edge IE mode, see Microsoft documentation.