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Voicemail Guide

Setting Up and Using Voicemail from Your Device

First Time Setup

Dial the voice portal number/extension, or the message key on the handset, then:

  1. If requested, enter your phone extension.
  2. Listen to the voice prompts.
  3. Enter a new passcode at the prompt.
  4. Re-enter your passcode at the prompt.
  5. Record your name at the prompt.
  6. Press #.

Your VM is now initialized.

 

After initial Set-up

 

From Your Phone:

  1. Press the “Messages” key or dial *62
  2. Input your password

 

From another IP Phone in your organization:

  1. Press the “Messages” key.
  2. Press “*”.
  3. Input your extension.
  4. Input your password.

 

From a Phone outside your organization to the voice portal:

  1. Dial the Voice Portal number.
  2. Input your extension.
  3. Input your password.

 

From a Phone outside your organization to your extension:

  1. Dial your phone number.
  2. Press “*”.
  3. Input your extension.
  4. Input your password.

 

Sample “No Answer” greeting:

o This is Mary Smith and you’ve reached my voicemail on

Monday March 16.

o To leave me a message, press pound or wait for the tone.

o To reach our operator, press 0.

o Thank you for calling.

 

Sample “Busy” greeting:

o This is Mary Smith and you’ve reached my voicemail because I’m on my phone.

o To leave me a message, press pound or wait for the tone.

o To reach our operator, press 0.

o Thank you for calling.

 

Sample “Extended Away” greeting:

o This is Mary Smith and you’ve reached my voicemail because I’m away from the office during the week of August 3 through 7.

o To leave me a message, press pound or wait for the tone.

o To reach our operator, press 0.

o I will answer voice messages on August 10 upon my return to the office.

o Thank you for calling.

 

Voice Portal Main Menu

 

The Voice Portal Main Menu contains the following options:

  1. Access Voice Messaging†
  2. Change CommPilot Express Profile †
  3. Record Greetings †
  4. Change Call Forwarding Options †
  5. Record Announcements
  6. Make Calls †
  7. Access Flexible Seating/Hoteling †
  8. Change Passcode
  9. Exit
  10. # Repeat menu

 

† These options are provided only if their services have been assigned to you.

Voice Messaging

1 Access Play Messages menu

2 Access Change Busy Greeting menu

3 Access Change No Answer Greeting menu

4 Access Change Extended Away Greeting menu

5 Access Compose Message menu

7 Access Delete All Messages menu

Passcode (optional)

Personalized Name (optional)

8 Access Message Deposit menu †

* Return to previous menu

# Repeat menu

 

Change Busy Greeting Menu

1 Record new Busy Greeting

2 Listen to current Busy Greeting

3 Revert to system default Busy Greeting

* Return to Voice Messaging Main

Menu

# Repeat menu

 

Change No Answer Greeting Menu

1 Record new No Answer Greeting

2 Listen to current No Answer Greeting

3 Revert to system default No Answer Greeting

* Return to previous menu

# Repeat menu

 

Change Extended Away Greeting Menu

1 Activate Extended Away Greeting

2 Deactivate Extended Away Greeting

3 Record new Extended Away Greeting

4 Listen to current Extended Away Greeting

* Return to previous menu

# Repeat menu

 

Note: Extended Away is a special type of no-answer greeting. Therefore, activating the Extended Away greeting automatically deactivates the No Answer greeting and deactivating the Extended Away greeting, activates the No Answer greeting.