June 25 2026 Enhancements for the Sinch Microsoft Operator Connect Portal

On June 25 2026, the Microsoft Operator Connect portal will be updated with enhancements.

Updates

Adding Bulk Update for emergency call forwards

For accounts with call forwarding allowed, a new Bulk update option has been added for adding call forwards. This is to be used in emergency outage situations where the service (Teams, customer PBX, etc) is down and a handful of key numbers need to be forwarded quickly.

The template can be downloaded and this will contain a list of current numbers. Remove all the rows that won’t be forwarded. Then edit the CALL_FORWARDING_ENABLED column and the CALL_FORWARDING_NUMBER column for the numbers you do want to forward. By maintaining two of these - one to turn on forwarding for the numbers and one to turn it off - you can apply and remove the forwarding during an outage quickly.

NOTE: This feature is not to be used to keep forwards in place for extended periods.