Call Centers can be added to UCaaS service, for new builds and for established enterprises alike. To make sure you are offering the correct features for your customers, follow this guide.
Each Agent will need:
- Phone seat with DID capabilities (Preferred or Premium).
- Desktop phone (or softphone with the Premium seat).
- Call Center User or Advanced Call Center User license (if the agent needs to be part of advanced or premium call centers).
Optional products:
- Call Recording - if you want to record the agent's calls.
- Agent Call Center Client - if you want them to use Call Disposition codes with the Premium Call Centers or you'd like to provide better queue visibility to the agent.
Each Supervisor will need:
- Phone seat with DID capabilities (Preferred or Premium).
- Desktop phone (or softphone with the Premium seat).
- Supervisor license (Supervisor Standard, Supervisor Client, or Supervisor Premium).
